Apple Customer Service

I recently bought a Mac Pro in December. It’s a sick machine. By far it has exceeded my expectations in performance. Last Monday, Apple announced a whole new line of Mac Pro’s, of course. I decided to call Apple Customer Support and explain to them that I had just bought this computer a couple of weeks ago and….he interrupted me and said that not to worry, that Apple has price protection and he gave me a $522.00 refund. But what really impressed me was when I told him that the Mac came with the old style white keyboard, and I would have expected the new Aluminum keyboard, with out any questions, he sent me a new one, at no cost and told me to just keep the other one. The new keyboard came to the house the next morning.

This morning I went into the Apple store to swap out a Mighty Mouse, again, no questions, they did it.

My best friend, Ryan, had an issue with his video iPod. With 12 days left on his Apple Care, he took it in and they swapped it out with a new one. Although he was expecting to walk out the store with a new iPhone and her phone number, neither of which happened, nonetheless he was still very satisfied.

Apple has excellent customer service and each time that I have reached out to them for support, they have always impressed me.

I have not had much of an opportunity to work with Apple when it comes with software or operating system level issues, partly because I can resolve them on my own. However, anytime I needed hardware support they have been excellent to work with. It just proves to me that Apple stands behind their product, and it shows.